FAQ

Here are answers to common questions about ordering from Sofaar Prints. If you don’t see your question here, please contact us through our website.

Orders

Can I change or cancel my order?
If you contact us quickly, we may be able to change or cancel an order before production begins. Once production starts (especially for custom items), changes and cancellations may not be possible.

Do you accept custom orders?
Yes. Many of our items are made to order. If your order requires file uploads or personalization, please double-check your details before placing the order.

Do you offer bulk or business pricing?
For larger quantities, contact us and tell us what you need. We’ll let you know what’s possible.

Custom stickers & uploads

What file types do you accept?
Most common image formats work. If you’re not sure, upload what you have and contact us if you want confirmation.

Will my colors print exactly as I see on my screen?
We do our best to match colors, but screens can display colors differently. Minor color variation can happen.

Can you fix or improve my design?
It depends on the request. If you need adjustments, contact us before ordering (or include clear notes).

Shipping

How long does shipping take?
Processing time is typically 1–3 business days, and delivery time depends on the shipping method you choose at checkout. Carrier delays can occur.

Do you provide tracking?
Tracking is available on shipping methods that include it. If tracking is included, we’ll provide it once your order ships.

My tracking says “delivered” but I don’t have the package. What should I do?
Please check around your delivery area, ask household members or neighbors, and contact the carrier. If you still can’t locate it, contact us and we’ll help.

Returns & refunds

Do you accept returns?
Custom-made items are generally non-refundable once production begins. If your order arrives damaged or incorrect, contact us and we’ll make it right. Please see our Refund Policy for details.

What if my order arrives damaged?
Contact us within 7 days of delivery. We may request photos of the package and product so we can resolve it quickly.

Payments & taxes

What payment methods do you accept?
We accept secure online payments through our payment provider (such as Stripe). Available payment methods may vary.

Will I be charged sales tax?
Sales tax may apply depending on your shipping address and local tax rules. Any applicable tax will be shown during checkout.

Contact

Still need help? Please contact us through our website contact page and include your order number if you have one.