Privacy Policy

Last updated: Jan 24, 2026

Sofaar Prints LLC (“Sofaar Prints”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information we collect

We may collect the following types of information when you use our website or place an order:

• Contact information: your name, email address, and phone number (if provided).
• Shipping information: your shipping address and delivery details.
• Order information: items purchased, order notes, coupon codes, and order history.
• Custom design content: files you upload and any personalization text you enter for custom products.
• Payment information: we do not store your full card number. Payments are processed by our payment provider (for example, Stripe).
• Technical data: IP address, device/browser information, and basic analytics about how you use the site (to help us improve performance and fix issues).

How we use your information

We use your information to:

• Process and fulfill orders (including printing/producing custom items and shipping your order).
• Send order-related communications (order confirmations, shipping updates, support replies).
• Provide customer support and resolve issues (refunds, replacements, delivery problems).
• Prevent fraud and keep the website secure.
• Improve our products, services, and website experience.

Payments

Payments are handled through a secure third-party payment processor (for example, Stripe). When you pay, your payment details are submitted directly to the processor. We do not store full payment card numbers on our servers.

File uploads for custom orders

If you upload images, artwork, or other files for custom stickers or prints, we use those files only to produce your order and provide support (for example, reprints or order questions).

Please do not upload files that you do not have rights to use. If you believe content you own was uploaded improperly, contact us and we will review it.

Sharing your information

We do not sell your personal information. We may share information only when necessary to operate the business, such as:

• Shipping carriers: to deliver your package.
• Payment processors: to process payments securely.
• Service providers: hosting, analytics, email delivery, and tools that help us run the website (only as needed).
• Legal reasons: if required by law, court order, or to protect our rights and safety.

Cookies & analytics

We may use cookies or similar technologies to keep the site working properly (for example, maintaining your cart/session), and to understand how the site is used so we can improve it.

You can usually control cookies through your browser settings. Note that disabling cookies may affect some site features.

Data retention

We keep order-related information as long as needed for business purposes such as fulfilling orders, providing support, accounting, and legal compliance. Uploaded custom files may be retained for a limited time to support reprints or customer service.

Your choices

You can request to:

• Access or correct your personal information.
• Delete certain personal information (when legally and operationally possible).
• Opt out of non-essential communications (if you receive them).

Security

We take reasonable steps to protect your information. However, no method of transmission or storage is 100% secure. If you believe your information may have been compromised, please contact us.

Children’s privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date above.

Contact us

If you have questions about this Privacy Policy, contact us through our website contact page.