Shipping Policy

Last updated: Jan 24, 2026

Sofaar Prints LLC (“Sofaar Prints”, “we”, “us”, or “our”) ships orders to customers in the United States. This Shipping Policy explains processing times, shipping options, costs, and delivery details.

Order processing time

Most orders are processed within 1–3 business days. Custom-made items may take longer depending on the product type, quantity, and customization details.

Business days do not include weekends or major holidays.

Shipping methods & delivery estimates

We offer shipping options at checkout, including Standard, Priority, and Express shipping when available. Delivery estimates vary by shipping method and destination. Estimated delivery times are not guaranteed because carrier delays can occur.

Free Standard Shipping may ship by USPS envelope for eligible small sticker orders and may not include tracking. Priority and Express shipping include tracking when available from the carrier.

Shipping costs

Shipping costs are calculated at checkout based on the items in your cart and the shipping option you choose. If a product qualifies for free shipping, it will be shown clearly on the product or cart.

Tracking

Priority and Express shipping include tracking when available from the carrier. Standard Shipping may include tracking depending on the size, weight, and shipping method used for the order.

If tracking is provided, you will receive tracking information once your order ships. Tracking updates are provided by the carrier and may take time to appear after the label is created.

Shipping address accuracy

Please double-check your shipping address before placing an order. We are not responsible for delivery issues caused by incorrect or incomplete addresses entered at checkout.

If an order is returned to us due to an incorrect address, we can reship it after the shipping cost is paid again (unless we determine the error was ours).

Delays & carrier issues

We are not responsible for delays caused by the carrier, weather, or other events beyond our control. However, if you are having a delivery issue, contact us and we will do our best to help.

Lost or missing packages

If tracking shows your package as delivered but you did not receive it, please:

• Check around your delivery location and mailbox.
• Ask household members or neighbors.
• Contact the carrier for delivery details.

If it still cannot be found, contact us and we will help investigate next steps.

Damaged packages

If your order arrives damaged, please contact us within 7 days of delivery. We may request photos of the packaging and item to help us resolve the issue quickly.

International shipping

At this time, we primarily ship within the United States. If international shipping becomes available, we will update this page.

Contact

If you have questions about shipping, please contact us through our website contact page.