Refund Policy

Last updated: Jan 24, 2026

Sofaar Prints LLC (“Sofaar Prints”, “we”, “us”, or “our”) wants you to be happy with your order. This Refund Policy explains when refunds, replacements, or credits may be offered.

Custom-made items

Many of our items are custom-made (for example: custom stickers, personalized prints, or items made from customer-uploaded files). Because these items are produced specifically for you, custom orders are generally non-refundable once production begins.

When we will make it right

We will offer a replacement, refund, or store credit if:

• The item arrives damaged, or
• We made the item incorrectly (wrong size, wrong finish, wrong quantity, wrong customization compared to your order), or
• The item has a manufacturing defect.

When refunds are not available

Refunds are typically not available for:

• Customer errors (for example: incorrect shipping address entered at checkout, wrong size/finish selected, or incorrect personalization text provided).
• Normal wear and tear, or damage caused after delivery.
• Color differences due to screen displays (we do our best to match colors, but screens can vary).
• Carrier delays that are outside our control (we can still help you track the package).

Delivery issues (lost, missing, or returned packages)

If a package is marked delivered but you did not receive it, please check with household members, neighbors, and your carrier first. If it still cannot be found, contact us and we will help investigate.

If a package is returned to us due to an incorrect or incomplete address provided at checkout, we can reship it after the shipping cost is paid again (unless we determine the error was ours).

How to request a refund or replacement

Please contact us through our website as soon as possible. For damaged or incorrect items, we may ask for photos of the package and product so we can resolve it quickly.

Time window

Please contact us within 7 days of delivery if your order arrived damaged or incorrect. Requests made after this window may be harder to verify, but we’ll still review them in good faith.

Refund method

If a refund is approved, it will be issued to the original payment method. Processing times vary by bank, but refunds typically appear within several business days after being issued.

Partial refunds

In some cases, we may offer a partial refund (for example, if only part of an order is affected).

Order cancellations

If you need to cancel an order, contact us as soon as possible. If production has not started, we may be able to cancel it. Once production starts, custom orders usually cannot be canceled.

Contact

If you have questions about this Refund Policy, please contact us through our website contact page.